Speak to one of our experts

0800 179 9085

Contact Us

Call us:

0800 179 9085 - Freephone

+44 1929 554901 - Toll

Write to us:

Nationwide Home Innovations Ltd

5 The Omega Centre

Wareham

Dorset

BH20 4DY

Email Us:

For the quickest response please use the form to the right or below.

Alternatively: sales@nationwideltd.co.uk

Complete the form to send us your comments

 * We won't share your details

How to Complain

If you're not completely happy with our service we'd like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.

We aim to:

  • Make it easy for you to tell us what went wrong
  • Give your complaint the attention it deserves
  • Resolve your complaint fairly and without delay
  • Make sure you are satisfied with how your complaint was handled

How and where to complain:

If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:

  • In writing: address your letter to The Complaints Manager, Nationwide Home Innovations, 5 Omega Centre, Wareham, Dorset, BH20 4DY
  • By email: Sales@nationwideltd.co.uk
  • By Telephone: 01929 554901

How long will it take?

We will aim to resolve your complaint straight away but if we can't we will write to you within 5 business days to tell you:

  • Why we have not resolved your complaint
  • Who is dealing with your complaint
  • When we will contact you again

We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above.

If your complaint relates to our credit brokerage service

If we can't agree a solution within 8 weeks and your complaint relates to our credit brokerage service (a finance application or one of our finance options) we will:

Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision.

OR

Issue our final decision letter which will explain our final position.

Our aim is to resolve all credit brokerage related complaints internally. However if after receiving our final decision letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service

If you want the FOS to look into your complaint you must contact them within six months of the date of our final response letter.

Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone: 0800 0234567 complaint.info@financial-ombudsman.org.uk

Further helpful information can be obtained from visiting their web site at: www.financial-ombudsman.org.uk

  • 5 YEAR GUARANTEE
  • Free no-obligation consultation
  • Only the highest quality materials used
  • Installed by fully qualified Nationwide installers

FINANCE OPTIONS AVAILABLE

- 0% APR representative

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Quality

Quality

Nationwide have been supplying home improvements for over 25 years and have thousands of happy customers.

Bespoke

Bespoke

Every product is bespoke and tailored to fit your specific needs. No two installations are the same.

Value

Value

Substantial savings of up to 25% on our Sun Screens and a range of other products

Request Brochure or Consultation

*Buy now, pay later finance is subject to application and status. Example: cash price £3,000, deposit £600, total amount of credit £2,400. Payment made within 12 months 0% interest. After 12 months, 120 monthly repayments at 19.9% APR (annual rate of 14.4%) applied from start of deferred 12 month period.

Credit is subject to application and status.